FAQ

1. Q: Are you a factory or Trading company?
A: We are a professional cnc leather cutter production factory, we produce high-end quality digital cnc leather cutter for all kinds of flexible materials.

2. Q: Can you customize the machine according to my needs?
A: Yes, we accept the customized machine, our company has an experienced professional design team, we can give you our professional suggestions according to your requirements and design a cost-effective machine for your needs.

3. Q: What is the difference between this die-less digital cnc leather cutter product and your laser cutting machine?
A: a.This knife cutting machine cut with vibrating blades, no laser, no pollution, and create a good working environment for workers.
     b. Blade cutting can ensure the edge of material cutting smooth without burning.

4. Q: What's the warranty policy?
A:Standard warranty is 24 months upon delivery.
Main parts are free of charge(except consumable parts) when problems happened because of quality problem during this period.
Problems caused by wrong operate will also well-solved.

5. Q: Can I still get support after warranty?
A: Of course, We offers life-time technology support, you can always counting on our service.

6. Q: This is the first time I buy machine from China, what can you do for me?
A: We supply DDU service for the new buyers. This service means we will deliver machine directly to your factory.
 

1.Is there any technical help after we receive Automatic shoe upper marking line Machine?
Yes, we have perfect after-sale service team to supply technical support on our customers. Our technical can assist you to install machine and give you free training after you receive machine.

2. What value can this intelligent shoe line marking machine bring to me?
This system is suitable for production line, easy to move, easy to be integrated with other systems.Saving time and labour.

3. What's the mainly applications for the automatic shoe upper line drawing machine?
Genuine Leather, Synthetic leather, suede, mesh, mid-sole, cloth, canvas and other materials.

4.If there is some problems about shoe line drawing parts during warranty period, will your company repair or replace for me?
Yes, we will. Please send the main part back to our company,we will repair and send back them to you for free within warranty time. If the problem part can not be repaired well ,we will send new one to you within warranty time for free.